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https://www.kay.com/kay-returns-exchanges
Simply return your purchase at any KAY (or any Sterling Family of Jewelers location) or return your online purchase by mail up to 30 days after your purchase was shipped. If you’d rather exchange your purchase for something new, great!
https://www.kay.com/return-and-exchange-modal
Purchases made at a Kay or Kay store MUST be returned to a Kay or Outlet store. These items may NOT be returned by mail to our distribution center.
http://engagement-rings.kay.com/lwp/wcm/connect/Kay/Customer+Service/Easy+Returns/
If for any reason you are not satisfied with your purchase, you may return it within 60 days to any Kay Jewelers or kay.com. Or you may exchange it within 90 days of purchase at any Kay Jewelers.* Watches may be returned within 30 days at any Kay Jewelers or kay.com. Or exchanged within 30 days at any Kay Jewelers.**.
https://www.kayoutlet.com/kayoutlet-returns
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https://dnpgatsbywp.kinsta.cloud/learn/kay-jewelers-return-policy/
The Kay Jewelry return policy specifies that the company covers shipping and handling costs only if you received a damaged or defective item. In this case, call 1-800-311-5393. Kay Jewelers recommends sending the package via courier that allows you to trace the shipment—UPS, USPS, or FedEx, for example. Request a Return With DoNotPay
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