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https://www.kay.com/kay-lifetime-diamond-gemstone-guarantee
We will replace+ - free of charge* - any diamond, emerald, ruby, or sapphire covered by this Guarantee if it chips, breaks, or is lost from its original setting during normal wear. In order for your Diamond & Gemstone Guarantee to remain in effect, you must have your diamond and/or gemstone inspected and have the inspection documented every six months by an authorized representative at a KAY Jewelers …
https://www.snopes.com/fact-check/kay-jewelers-switching-out-diamonds/
Mar 14, 2017 · Kay Jewelers regularly replaces diamonds with fakes or inferior stones during service and maintenance appointments.Estimated Reading Time: 3 mins
https://diamondstorereviews.com/does-kay-jewelers-replace-lost-rings/
Feb 02, 2020 · Should a customer purchase a piece of jewelry from Kay Jewelers, regardless of the type of jewelry stones or the jewelry’s value, they would be personally responsible for its security. If the jewelry is lost or stolen, then the customer would be responsible for their loss. For a replacement plan, customers can opt for jewelry insurance, a convenient service that replaces a lost or stolen piece of jewelry …
https://www.kay.com/kay-store-services
Diamond Jewelry Upgrades & Trade-ins. You may trade in any diamond/diamond jewelry item purchased at KAY Jewelers (excluding lab-created diamonds/diamond jewelry) for a new diamond/diamond jewelry item that is at least double the trade-in value. Trade-in value is the original purchase price of the trade-in, excluding charges such as tax and shipping.
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